Store Policies

Payment -  GroovyGirlGifts.com accepts Paypal, Visa, MasterCard, American Express and Discover credit cards.

Sales Tax  - Any orders shipped outside Connecticut will not be charged sales tax; items sent within Connecticut will be charged sales tax of 6%.

Shipping & Handling - We do not believe in gouging our customers on shipping! Shipping costs are calculated to cover packaging, postage, delivery confirmation and payment processing fees. For larger orders, GroovyGirlGifts.com will refund any excess shipping charges once total cost has been determined.

Shipping - Production times, U.S. and Canada rates and delivery windows are on our Shipping Policy page. Most personalized gifts ship within the United States and Canada only; a small number of partner-made items offer international shipping at checkout. Duties and taxes charged by customs are the customer's responsibility.

Returns and Exchanges - GroovyGirlGifts.com wants you to be 100% satisfied with your purchase. No refunds are available on personalized items. PERSONALIZED merchandise cannot be returned or exchanged because we can not reuse these products. Dated items cannot be returned or exchanged for any reason after the event date, regardless if they are defective or damaged, as GroovyGirlGifts cannot be responsible for the use of the merchandise. Items without personalization can be returned. 

Any merchandise found to have a defect will be replaced with the same product unless a refund is requested. If we ask for the defective item back, we cover the return postage. You can read our full refund policy here.

Read here to know our privacy policy.

Once payment is made, this confirms all details of your order. We cannot guarantee any changes can be made once the order is confirmed.

Backorders  - In the unfortunate case that we should be out of something in your order, we will contact you by email immediately to suggest an alternative or provide an estimated timeline for delivery.