Shipping Policy
Every personalized gift is made to order in Monroe, Connecticut, or by one of our trusted partner makers. Here is exactly how long it takes and what it costs.
Production time
- Gifts we make ourselves (engraved, embroidered, printed) ship within 2 business days of your order.
- Partner-made gifts ship in 1 to 5 business days. The exact number is shown under the Add to Cart button on every product page.
- Business days are Monday through Friday. Weekends and national holidays do not count.
Standard shipping in the United States
- Free on orders of $100 or more.
- $7.99 for orders up to $20, $8.99 up to $40, $9.99 up to $99.99.
- Delivery takes 4 to 10 business days after your gift ships, depending on where you live. Your exact window is shown at checkout.
| Region | Standard delivery after shipping |
|---|---|
| Northeast | 4 to 6 business days |
| Mid-Atlantic, Midwest and South | 5 to 7 business days |
| Mountain states | 6 to 8 business days |
| West Coast | 6 to 10 business days |
| Hawaii, Alaska and U.S. territories | 8 to 12 business days |
Expedited shipping in the United States
- $29.99 for orders up to $60, $39.99 up to $100, $49.99 up to $200, $59.99 above $200. Some partner-made items are $19.99 to $49.99.
- Delivery takes 3 to 7 business days after your gift ships. Production time still applies, so allow for both.
- Not available to Hawaii, Alaska or U.S. territories.
Canada
- Standard shipping $24.99 to $69.99 depending on order total, 8 to 14 business days after your gift ships.
- No expedited option, because customs transit time is outside our control.
- Duties and taxes charged by Canadian customs are the customer's responsibility.
Other countries
Most of our personalized gifts ship only within the United States and Canada. A small number of partner-made items offer international shipping at checkout.
Tracking and delivery
- You receive a tracking email the moment your gift ships.
- We cannot change the shipping address after an order enters production, so please check it carefully at checkout.
- If a package arrives damaged, email support@groovygirlgifts.com with a photo within 7 days and we will replace it.
Personalization
Your gift is made exactly as typed at checkout, including spelling and capitalization. Please double check names and dates before ordering.
Returns
Non-personalized items may be returned within 30 days. Personalized items cannot be returned or exchanged unless they arrive defective or damaged. Full details are in our Refund Policy.
Shipping questions
How long until my gift arrives?
Add production time to delivery time. Gifts we make ourselves ship within 2 business days, partner-made gifts in 1 to 5 business days (the exact number is under the Add to Cart button on every product page). Standard delivery then takes 4 to 10 business days depending on your region, so most orders arrive in 1 to 2 weeks. Your exact window is shown at checkout.
Do you offer free shipping?
Yes. Standard shipping is free on every U.S. order of $100 or more. Under $100 it is $7.99 for orders up to $20, $8.99 up to $40, and $9.99 up to $99.99.
How fast is expedited shipping?
Expedited shipping arrives 3 to 7 business days after your gift ships and costs $29.99 to $59.99 depending on your order total (some partner-made items are $19.99 to $49.99). Production time still applies, so allow for both. Expedited is not available to Hawaii, Alaska or U.S. territories.
Do you ship to Canada?
Yes. Standard shipping to Canada is $24.99 to $69.99 depending on order total and takes 8 to 14 business days after your gift ships. We do not offer expedited shipping to Canada because customs transit time is outside our control. Duties and taxes charged by Canadian customs are the customer's responsibility.
Do you ship internationally?
Most of our personalized gifts ship only within the United States and Canada. A small number of partner-made items offer international shipping, and you will see the option at checkout if it applies.
Can I change my shipping address after ordering?
Only before your order enters production. Email support@groovygirlgifts.com right away with your order number and we will do our best. Once a gift is in production we cannot change the address, so please check it carefully at checkout.
What if my gift arrives damaged?
Email support@groovygirlgifts.com with a photo of the damage within 7 days of delivery and we will replace it.
Can I return a personalized gift?
Personalized items cannot be returned or exchanged unless they arrive defective or damaged, because they are made just for you. Non-personalized items may be returned within 30 days in their original condition. See our Refund Policy for full details.
Questions? Email support@groovygirlgifts.com, use live chat, or call (203) 513-9076, Monday through Friday, 10am to 6pm Eastern.